Leasing Intake Specialist

 Emphasizing our historic and continuing commitment to Asian and Pacific Islander communities, the East Bay Asian Local Development Corporation (EBALDC) works with and for all the diverse populations of the East Bay to build healthy, vibrant and safe neighborhoods through community development.

EBALDC is a first-generation social enterprise founded in 1975 that has consistently generated >75% of our revenue from earned income. Our businesses and programs generate revenue to support sustained social impact. We oversee a diverse range of businesses and programs, including real estate development, property management, social services, and professional services, some of which are corporate operations and others are operated as subsidiaries and through partnerships with public and private partners.

EBALDC is dedicated to building a culturally diverse and pluralistic organization committed to working in multicultural communities, and strongly encourages minorities, people of color and women to apply for our employment opportunities. EBALDC is an equal opportunity employer and makes employment decisions on the basis of merit, including the applicant’s ability to champion EBALDC mission, values and organizational culture. EBALDC wants to have the best available persons in every job. EBALDC policy prohibits unlawful discrimination on any basis protected by federal, state or local law or ordinance or regulation.

For more about our accomplishments and our mission, please visit: www.ebaldc.org

East Bay Asian Local Development Corporation (EBALDC) is seeking for (2) regular full time Leasing Intake Specialist in Oakland, CA.

Summary: We are looking for an enthusiastic individual with a strong customer service orientation to become a part of our team as a Leasing Intake Specialist. The role of the Leasing Intake Specialist is integral in the process of leasing apartments, delivering outstanding customer service to both current residents and potential tenants, and ensuring adherence to regulations related to affordable housing. 

Key Duties and Responsibilities:

Leasing Apartments:

• Respond to inquiries from prospective tenants promptly and professionally.
• Conduct property tours, highlight key features, and showcase available units.
• Process applications, conduct credit and background checks, and complete lease agreements.

• Provide excellent customer service to residents and address their inquiries and concerns in a timely manner.
• Maintain positive relationships with residents, fostering a sense of community and satisfaction.

• Assist in developing and implementing marketing strategies to attract prospective tenants in alignment with property regulatory agreements.
• Assist with the revisions of affirmative marketing plans for specific sites within the portfolio.
• Attend local events and engage with community organizations to promote the property and increase occupancy.

• Ensure compliance with all federal, state, and local affordable housing regulations, including tax credit requirements.
• Maintain accurate records and documentation related to leasing and resident files.
  • Collects all relevant data to determine applicant eligibility
  • Calculates estimated income during intake to ensure applicants meet minimum income requirements and do not exceed maximum income requirements
  • Ensures applicant meets preference(s), if any
  • Ensures applicant meets occupancy standards for unit
  • Ensures applicant meets any other property- specific requirements

• Assist with administrative tasks such as data entry, filing, and maintaining leasing office supplies.
• Prepare leasing reports and assist with financial paperwork as needed.
• Other tasks assigned by supervisor.

• High school diploma or equivalent; some college coursework preferred.
• Previous experience in affordable housing, property management, leasing, or customer service preferred.
• Familiarity with affordable housing programs and tax credit regulations is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and property management software.
• Bilingual in Spanish (ability to read, speak and write) is preferred
• Experience with Yardi, preferred
• Ability to work independently and as part of a team in a fast-paced environment.

Salary Range:

$46,800.00 - $58,639.00 annually

Benefits and Other Information:

EBALDC offers excellent benefit. EBALDC pays up to 100% of employee premiums and 60% of dependent premiums for Medical, Dental, Vision, LTD and Life, EAP, Retirement, Paid Time Off, CA Paid Sick Leave, Holidays and Wellness Days off for all eligible employees.

**All candidates will be subject to a background check as a condition of employment**

Please NO PHONE CALLS!

EBALDC is an EOE Employer