Resident Services Coordinator I
Oakland, CA
Full Time
Residential Services
Experienced
Founded in 1975, the East Bay Asian Local Development Corporation (EBALDC) is a pioneering social enterprise with deep roots in the Asian and Pacific Islander communities of the East Bay. We serve diverse populations by creating healthy, safe, and vibrant neighborhoods through community-centered development.
EBALDC generates over 75% of its revenue from earned income, operating across real estate development, property management, social services, and professional consulting. Our work spans corporate programs, subsidiaries, and partnerships with both public and private sectors.
We believe lasting change starts with the people who live in our neighborhoods. Through leadership development, network building, and co-designed solutions, we equip residents with the tools to shape their own communities—unlocking collective power for long-term impact.
For more about our accomplishments and our mission, please visit: www.ebaldc.org
East Bay Asian Local Development Corporation (EBALDC) is seeking a regular full-time Resident Services Coordinator.
Position Summary: The Resident Services Coordinator (RSC) is responsible for supporting residents by providing individualized assistance, facilitating community engagement, and coordinating service partnerships. The RSC works to improve housing stability, economic well-being, and social cohesion while fostering a strong, supportive resident community. This role includes service and program coordination, and collaboration with Property Management and external service providers.
Key Responsibilities
REQUIREMENT: Mandarin or Cantonese (Speaking, reading, & writing).
Resident Support & Individual Assistance (60%)
- Assess resident needs and make referrals to community resources such as benefits navigation, financial coaching, treatment providers, and housing retention support.
- Provide individualized support to residents, including assistance with housing stability and accessing public benefits, employment services, financial coaching, budgeting, and other services based on individual need.
- Identify and engage residents in supportive programs that promote skill-building and personal development.
- Address resident concerns such as mediation, crisis intervention, housekeeping issues, and housing re-certifications.
- Receive and manage referrals from Property Management and collaborate with tenant case managers when available.
- Implement conflict resolution techniques and de-escalation strategies for resident behavioral concerns, including mental health emergencies.
- Develop and maintain a referral network of service providers; make referrals and follow up on resident progress.
- Facilitate resident workshops, orientations, and presentations on available services.
- Ensure resident confidentiality and adhere to EBALDC’s privacy policies.
- Recruit and build relationships with residents through door-knocking, meetings, and other outreach methods.
- Organize and facilitate resident engagement activities to strengthen community connections.
- Gather and relay resident feedback to EBALDC leadership and service partners.
- Build relationships with community organizations and connect residents with local programs, events, and advocacy groups.
- Support the formation and development of resident associations, committees, and leadership councils.
- Provide leadership development training and mentorship for resident leaders.
- Collaborate with Property Management on service provision, including resident referrals, safety concerns, and event planning.
- Conduct monthly meetings with Property Management to assess resident needs, review referrals, and discuss community concerns. Maintain documentation of meetings.
- Work closely with Property Management to assist residents at risk of eviction, offering case management and intervention strategies.
- Plan and coordinate property-wide resident meetings, community-building activities, and service-related events.
- Develop partnerships with local organizations to enhance resident services, education, and community-building opportunities.
- Maintain up-to-date records of resident interactions and service referrals.
- Maintain accurate documentation of services, progress notes, and referrals while ensuring compliance with HIPAA and organizational standards.
- Ensure compliance with data tracking requirements and confidentiality standards.
- Prepare and submit required reports and participate in quality assurance initiatives.
- Assist in evaluating program effectiveness and recommend improvements.
- In collaboration with Resident Services Manager, develop and implement annual logic model for assigned properties.
- Report incidents such as child, dependent adult, and elder abuse in accordance with state law.
- Minimum 2+ years of experience in social services, housing support, or community-based programs.
- Bachelor's degree in social work, psychology, public administration, or a related field preferred.
- Strong written and oral communication skills.
- Ability to effectively manage conflicts and provide crisis intervention.
- Cultural competency and experience working with diverse, low-income communities.
- Strong organizational skills and the ability to manage multiple priorities.
- Knowledge of Resident Services coordination best practices and trauma-informed care principles.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Experience using data management systems for tracking resident services.
- Knowledge of Salesforce preferred.
- CPR & First Aid certification (provided by the organization if needed).
- Must pass a criminal background check.
- Safe food handling certification (provided by EBALDC if needed, renewed annually).
Benefits and Other Information
EBALDC offers excellent benefit. EBALDC pays up to 100% of employee premiums and 60% of dependent premiums for Medical, Dental, Vision, LTD and Life, EAP, Retirement, Paid Time Off, CA Paid Sick Leave, Holidays and Wellness Days off for all eligible employees.
Equal Employment Opportunity: Equal employment opportunity in full compliance with applicable law will be provided to all persons without regard to age, marital status, religion, gender, sexual orientation, gender identity, race, creed, color, national origin, mental or physical disability (including but not limited to AIDS and ARC) military or military veteran status, or other characteristics protected by law.
Diversity, Equity, and Inclusion (DEI): We believe our commitment to building healthy, vibrant and safe neighborhoods through community development is strengthened when we pursue diversity, equity, and inclusion as both agency values and practices.
This position qualifies for the federal Public Service Loan Forgiveness (PSLF) program. As a nonprofit employer, EBALDC is a qualified organization under the PSLF program, which may allow eligible employees to receive forgiveness on certain federal student loans after meeting program requirements.
**All candidates will be subject to a background check as a condition of employment**
Apply for this position
Required*